shipping and returns
Most orders placed before 3pm PST Monday through Thursday will ship the next day, but please allow 24-48 hours for all order processing.
Most orders placed after 3pm PST Thursday will ship the following Monday.
For Any Order Whose Shipping Cost Cannot Be Calculated At The Time Of Checkout, We Will Calculate The Shipping Cost After The Order Has Been Placed. We Will Then Either Charge Your Credit Card Or Send A Paypal Invoice, If Applicable.
We take extraordinary measures to ensure your items arrive safely and intact. For example, non-sealed vinyl is packaged with the records removed from their covers or picture sleeves to avoid seam splits to the covers or picture sleeves; the records remain protected in their inner sleeves. Sealed vinyl is also packaged securely to avoid seam splits. We utilize protective cardboard flats, bubble wrap and double-boxing (when deemed necessary). We've been shipping high-end vinyl and memorabilia since 1979 and have perfected our shipping procedures to ensure your confidence and satisfaction.
All items we sell are 100% guaranteed and we stand behind them. Since so much of what we sell is diverse and unique, we don't have a cookie cutter, one-size-fits-all return policy. We evaluate each return request on its own merit and we do all we can to ensure that you will be satisfied with the outcome.
You must contact a Rockaway representative before making a return in order to start the process. Returned items must be in the exact condition you received them and in the original box and/or packaging.
If we made an error and an item is purchased that is not as we described and not 100% authentic, we will issue a full refund, including original and return shipping costs.
If you are otherwise not satisfied with your purchase, please contact a Rockaway representative to discuss options. We will do our very best to make things right. In most cases where a return is authorized by Rockaway under these circumstances, you can expect a refund of the item(s) price but not the original shipping cost, and you will also be responsible for the cost of return shipping.
Questions? Contact us for assistance.
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